Shipping Policy

Effective Date: January 18, 2025

Last Updated: January 18, 2025

At GemstoneEmpirre, we are dedicated to ensuring that your handcrafted jewelry arrives safely and promptly. This Shipping Policy outlines our shipping procedures, timeframes, costs, and other important information. By placing an order with us at gemstoneempirre.com, you agree to the terms of this Shipping Policy. We are committed to providing a reliable and transparent shipping experience for all our customers.

1. Order Processing Time

  • Processing Timeframe: We aim to process and prepare your order for shipment within 1-3 business days of receiving your order confirmation. Please note that processing times may vary during peak seasons or for custom-made items.

  • Order Confirmation: You will receive an order confirmation email once your order has been successfully placed. This email confirms that we have received your order but does not guarantee its immediate shipment.

  • Business Days: Our business days are Monday through Friday, excluding weekends and major holidays.

2. Shipping Methods and Timeframes

We offer various shipping methods to accommodate your needs. The available options and associated timeframes will be presented during the checkout process. Please note that delivery times are estimates and are not guaranteed.

  • Standard Shipping: This method typically takes 3-7 business days for delivery within the continental United States.

  • Expedited Shipping: This method typically takes 2-4 business days for delivery within the continental United States.

  • International Shipping: Delivery times for international orders vary greatly depending on the destination country and customs clearance processes. Please allow 7-21 business days for international delivery.

  • Carrier Selection: We use reputable shipping carriers such as USPS, FedEx, UPS, and DHL. The specific carrier may vary depending on your location and chosen shipping method.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Destination: The location you are shipping to.

  • Weight and Size: The total weight and size of your order.

  • Chosen Shipping Method: The selected shipping speed (standard, expedited).

  • Shipping Rates: Real-time shipping rates are calculated at checkout.

  • Free Shipping: We may offer free shipping promotions for orders that meet certain criteria. These promotions will be clearly communicated on our website and during checkout.

Shipping costs will be displayed at checkout, allowing you to review them before finalizing your order.

4. Shipping Destinations

  • Domestic Shipping: We ship to all locations within the United States, including the 50 states, Washington D.C., and U.S. territories.

  • International Shipping: We offer international shipping to many countries. If you do not see your country listed at checkout, please contact us, and we will try our best to accommodate you.

  • Shipping Restrictions: We may have limitations or restrictions on shipping to certain areas or countries due to carrier limitations or legal regulations.

5. Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

  • Tracking Updates: You can use the tracking number to monitor the progress of your shipment through the carrier’s website. Please allow 24-48 hours for tracking information to become available.

  • Delivery Confirmation: We provide delivery confirmation on all shipments where available.

6. Delivery Issues

  • Lost Packages: If your package is lost in transit, please contact us immediately at info@gemstoneempirre.com. We will investigate the matter with the shipping carrier and work to resolve the issue promptly.

  • Delayed Packages: While we strive to meet estimated delivery times, we are not responsible for delays due to unforeseen circumstances such as inclement weather, carrier issues, or customs delays.

  • Incorrect Shipping Address: It is your responsibility to provide an accurate shipping address. We are not responsible for packages delivered to an incorrect or incomplete address. If an order is returned to us due to an incorrect address, you will be responsible for the return shipping costs.

7. Customs, Duties, and Taxes (International Orders)

  • Customs Fees: International orders may be subject to import duties, taxes, and customs fees. These charges are not included in our shipping costs and are the responsibility of the recipient.

  • Customs Processing: Customs clearance procedures can cause delays in delivery times. We are not responsible for any delays caused by customs processing in your country.

  • Customs Regulations: Please be aware of the customs regulations in your country, as you may be required to pay additional fees or provide specific documentation.

8. Insurance

  • Shipping Insurance: We may offer shipping insurance for your order. If you are concerned about loss or damage during shipping, we recommend purchasing shipping insurance at checkout.

  • Claims: If your package is lost or damaged during transit, you can file a claim with the shipping carrier if insurance was purchased. We will assist you with this process.

9. Shipping Address Changes

  • Changes: Once your order has been placed, we cannot guarantee that we will be able to change the shipping address. If you need to change your shipping address, please contact us immediately at info@gemstoneempirre.com , and we will do our best to assist you.

10. Changes to this Shipping Policy

GemstoneEmpirre reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for any updates.

11. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact our customer service team:

We are committed to providing a smooth and reliable shipping experience for all our customers.