Refund and Returns Policy
Effective Date: October 13, 2024

At GemstoneEmpirre, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not satisfied with your item, we offer a hassle-free return and refund process under the following conditions:

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

  • The item must be unused, unworn, and in its original condition with all tags, packaging, and documentation intact.
  • The return request must be made within 30 days of the delivery date.
  • Items that are damaged, altered, or customized are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Send an email to info@gemstoneempirre.com with your order number, a description of the issue, and whether you would prefer a refund or an exchange.
  • Return Authorization: Once your return is approved, we will provide you with a Return Authorization (RA) number and further instructions for returning the item.
  • Shipping the Item: You are responsible for the shipping costs to return the item unless the return is due to an error on our part (such as a damaged or incorrect item). We recommend using a trackable shipping service to ensure safe delivery.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Processing Time: Your refund will be processed within 7-10 business days to your original payment method.
  • Shipping Fees: Shipping fees are non-refundable, except in cases where the item was faulty or incorrectly sent.
  • Partial Refunds: If the item shows signs of use or is missing original packaging, a partial refund may be granted at our discretion.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards
  • Custom or personalized items
  • Items marked as final sale or clearance

5. Exchanges

If you wish to exchange your item for a different size, color, or product, please contact us within 30 days of the delivery date. Exchanges are subject to product availability. The return process is the same as mentioned above, and shipping charges for the new item may apply.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@gemstoneempirre.com with a description and photos of the issue. We will arrange for a replacement or a full refund, including the shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

  • Check your bank or credit card statement.
  • Contact your credit card company or bank as processing times may vary.
  • If you’ve done all of the above and still have not received your refund, please contact us at info@gemstoneempirre.com.

Contact Us

For any questions about our refund and returns policy, please reach out to us at: