Refund and Returns Policy

Effective Date: January 18, 2025

Last Updated: January 18, 2025

At GemstoneEmpirre, your satisfaction is our highest priority. We understand that sometimes a purchase might not be exactly what you envisioned, and we strive to make the return and refund process as smooth and straightforward as possible. This Refunds and Returns Policy outlines our guidelines for returning items and receiving refunds or exchanges. Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge and agree to the terms of this policy.

1. General Return Eligibility

We want you to be completely satisfied with your purchase from GemstoneEmpirre. Most items purchased from gemstoneempirre.com are eligible for return within 30 days of the original delivery date, provided they meet the following conditions:

  • Unworn and Unused: The item must be in its original, unworn, and unused condition. Jewelry should not show any signs of wear, scratches, alterations, resizing, or damage.

  • Original Packaging: The item must be returned in its original packaging, including all original tags, labels, protective materials, and any accompanying certificates or documentation. Items returned without their original packaging may be subject to a reduced refund or rejection.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order number, purchase receipt, or confirmation email.

2. Items Not Eligible for Return

While we aim to be as flexible as possible, certain items are not eligible for return or refund due to hygiene, customization, or other considerations:

  • Custom or Personalized Items: Jewelry that has been custom-made, engraved, or personalized specifically for you cannot be returned unless there is a manufacturing defect. We encourage you to carefully review any personalization details before finalizing your order.

  • Earrings (for hygiene reasons): For hygiene and health safety reasons, earrings cannot be returned unless they are defective.

  • Items on Final Sale: Items marked as “Final Sale” or discounted clearance items are not eligible for returns or refunds unless they are defective.

  • Items Damaged Due to Misuse: We are unable to accept returns for items damaged due to misuse, accidents, or negligence.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Request a Return Authorization: Within 30 days of the delivery date, contact our customer service team at info@gemstoneempirre.com to request a Return Authorization (RA) number. In your email, please include your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Receive Return Instructions: Our customer service team will provide you with an RA number and detailed return instructions, including the return address and shipping guidelines.

  • Step 3: Prepare Your Package: Carefully package the item(s) you are returning in their original packaging, along with all original tags, labels, and documentation. Include a copy of your proof of purchase and the RA number provided by our team.

  • Step 4: Ship Your Return: Ship the package to the address provided by our customer service team. You are responsible for all return shipping costs, and we highly recommend using a trackable and insured shipping method, as we cannot be held responsible for lost or damaged packages.

    Return Address:

    GemstoneEmpirre Returns
    2827 Chapmans Lane
    Whitman, Nebraska, United States

4. Return Processing and Inspection

Once we receive your returned item(s), our team will inspect it to ensure it meets the return eligibility criteria. Please allow 3-5 business days for us to process your return after we receive it. You will receive an email notification to confirm the status of your return.

5. Refunds

  • Approved Returns: If your return is approved, we will process your refund to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to a manufacturing defect or an error on our part.

  • Partial Refunds: We reserve the right to issue a partial refund for items that do not meet the return criteria in their entirety.

  • Refund Amount: The refund will be for the purchase price of the item(s) returned, excluding any original shipping costs or any applicable taxes.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team at info@gemstoneempirre.com within 30 days of the delivery date. Exchanges are subject to item availability.

  • Exchange Process: We will provide instructions for sending your original item back to us and will ship out the replacement item once we receive and inspect the original item. You may be responsible for additional costs if the exchange item has a different price.

  • Shipping Costs: You will be responsible for all shipping costs associated with the exchange, unless the exchange is due to a manufacturing defect or an error on our part.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately at info@gemstoneempirre.com with clear photographs of the damage or defect, along with your order number. We will work to resolve the issue promptly by either replacing the item or issuing a full refund, including any original shipping costs.

  • Reporting Timeframe: Claims for damaged or defective items must be made within 14 days of the original delivery date to be eligible for a full refund or replacement.

8. Changes to This Policy

GemstoneEmpirre reserves the right to modify or amend this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Please review this policy periodically for any updates.

9. Questions or Concerns

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer service team at:

We are committed to providing exceptional customer service and are here to assist you with any questions or concerns you may have regarding your purchase from GemstoneEmpirre.