Sales Policy

Effective Date: January 18, 2025

Last Updated: January 18, 2025

At GemstoneEmpirre, we are dedicated to providing high-quality jewelry and exceptional customer service. This Sales Policy outlines the terms and conditions for purchasing our Products and handling returns, exchanges, and other customer service inquiries. By placing an order with us, you agree to the following Sales Policy.

1. Ordering and Payment

  • Placing an Order: You can place an order through our website, gemstoneempirre.com. Please ensure all order details, including shipping address, contact information, and product selections, are accurate before submitting your order.

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance.

  • Payment Methods: We accept various payment methods, including major credit cards, debit cards, and other online payment options. All payments are processed securely.

  • Pricing: All prices are listed in U.S. Dollars and do not include shipping costs or taxes. We reserve the right to change prices at any time without prior notice.

  • Sales Tax: Applicable sales tax will be added to your order based on the shipping address.

2. Shipping and Delivery

  • Shipping Timeframes: We aim to process and ship orders within [Insert Processing Timeframe, e.g., 1-3 business days] after receiving the order. Shipping timeframes will vary based on your location and the selected shipping method.

  • Shipping Costs: Shipping costs are calculated at checkout and depend on the destination and shipping method. We may offer free shipping promotions periodically.

  • Delivery: Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

  • Risk of Loss: The risk of loss and title for products pass to you upon our delivery to the shipping carrier.

  • International Shipping: We may ship internationally, subject to applicable customs and import duties. You are responsible for all customs fees, taxes, and import duties. Please check with your local customs office for more information.

3. Returns and Exchanges

  • Return Eligibility: We accept returns within [Insert Return Window, e.g., 30 days] from the date of delivery for most items that are in their original, unworn condition, with all original packaging and tags intact. Custom or personalized items are generally not eligible for return unless they are defective.

  • Return Process:

    1. Contact our customer service at info@gemstoneempirre.com to request a return authorization.

    2. Pack the item securely in its original packaging.

    3. Include the return authorization form and all original documentation with your return package.

    4. Ship the package to:

      GemstoneEmpirre Returns
      2827 Chapmans Lane
      Whitman, Nebraska, United States

    5. You are responsible for return shipping costs, and we recommend using a trackable shipping method with insurance.

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original method of payment within [Insert Refund Processing Timeframe, e.g., 7-10 business days].

  • Exchanges: If you wish to exchange an item, please contact us to check for availability of the desired item. You will be responsible for shipping costs to return the item to us, as well as any additional costs to ship the replacement item.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at info@gemstoneempirre.com with pictures and details of the defect. We will arrange for a replacement or refund as appropriate, including reimbursement of the return shipping costs.

4. Warranty

  • GemstoneEmpirre offers a [Insert Warranty Period, e.g., one-year] warranty against manufacturing defects for all jewelry purchased from gemstoneempirre.com. This warranty does not cover damage caused by normal wear and tear, misuse, accidents, or unauthorized repairs.

  • If a manufacturing defect is identified within the warranty period, we will repair or replace the item at no cost to you. You will be responsible for shipping the item to us for repair or replacement.

5. Customer Service

  • For any inquiries, support, or assistance regarding your order, returns, exchanges, or any other issues, please contact us through the following:

  • We strive to respond to all customer service inquiries within [Insert Response Timeframe, e.g., 24-48 hours] during business hours.

6. Modification of Sales Policy

  • GemstoneEmpirre reserves the right to modify this Sales Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for any updates.

7. Limitation of Liability

  • To the fullest extent permitted by law, GemstoneEmpirre shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the purchase or use of our products.

8. Governing Law

  • This Sales Policy shall be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law principles.

9. Contact Information

If you have any questions about this Sales Policy, please contact us at:

GemstoneEmpirre
2827 Chapmans Lane
Whitman, Nebraska, United States
Phone: 505-846-8384
Email: info@gemstoneempirre.com
Website: gemstoneempirre.com