Sales Policy
Effective Date: October 13, 2024

Welcome to GemstoneEmpirre! This Sales Policy outlines the terms and conditions for purchasing products from our website https://gemstoneempirre.com. By placing an order, you agree to the terms set forth in this policy.

1. Product Availability

All products listed on our website are subject to availability. We make every effort to ensure that our stock information is accurate; however, in rare cases, products may be out of stock or discontinued after you place your order. If an item is unavailable, we will notify you as soon as possible and offer an alternative or a full refund.

2. Pricing and Payment

  • Pricing: All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice. We reserve the right to correct any errors in pricing or descriptions.
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment methods available at checkout. All transactions are processed through secure payment gateways to protect your information.
  • Taxes: Applicable sales taxes will be calculated based on your shipping address and added to your total at checkout.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation via email. This email will contain the details of your order, including items purchased, prices, and shipping information. If you do not receive an order confirmation, please contact us at info@gemstoneempirre.com.

4. Shipping and Delivery

  • Shipping Options: We offer both domestic and international shipping. Shipping costs and delivery times vary based on your location and chosen shipping method.
  • Delivery Time: Estimated delivery times will be provided at checkout. Please note that delivery times may be affected by external factors such as customs delays, public holidays, or courier service issues.
  • Tracking: Once your order is shipped, we will provide you with a tracking number to monitor your shipment.

5. Order Modifications and Cancellations

  • Modifications: If you need to modify your order (such as changing the shipping address or items), please contact us immediately at info@gemstoneempirre.com. We will do our best to accommodate your request, but once an order has been processed, changes may not be possible.
  • Cancellations: You can cancel your order before it is shipped. If your order has already been shipped, our Refund and Returns Policy will apply.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds.

7. Warranty and Product Care

  • Warranty: We guarantee the quality of our products. If you receive a defective item, please contact us within 30 days for a replacement or refund.
  • Product Care: For best results, please follow our recommended product care guidelines, which are provided with your purchase or can be found on our website.

8. Limitation of Liability

While we strive to ensure that all product information, pricing, and availability are accurate, errors may occur. GemstoneEmpirre reserves the right to correct any errors and to cancel orders affected by pricing errors or inaccuracies.

9. Governing Law

This Sales Policy, as well as all transactions and disputes arising from purchases on GemstoneEmpirre, will be governed by and construed in accordance with the laws of the State of Nebraska, United States.

Contact Us

For any questions regarding this Sales Policy, feel free to contact us: